IT Support Helpdesk

Title:  Sending from another mailbox using Outlook or OWA

Problem:  There will be times when a user will need to send from another mailbox. This will describe how to send from another mailbox using Outlook or OWA.

Solution:

1. OUTLOOK
   1. Compose a new message.  Select Options > From.  FROM field will appear with your default email.
   2. 
   3. Select From > Other E-mail Address…
   4. 
   5. Type the email address of the mailbox to send from and select OK.
   6. 
   7. The mailbox that will be used to send from will display.
   8. 
   9. Compose the message and send when complete.
2. OWA
   1. Compose a new message. Click on ellipsis > Show From.
   2.  
   3. Right-click on your default email and select Remove.
   4. 
   5. Type the email address of the mailbox to send from and press Enter.
   6. 
   7. The email to be used to send out will be displayed. Compose the message and send when complete.
   8. 

Notes:

• Appropriate permissions must be assigned to be able to use another mailbox to send emails.
• Sent emails will be in the Sender’s Sent Box rather than the From Address sent mailbox.

Additional Support:

            Email: [email protected]

            Phone: 301.591.5122 or EXT 400