1. Make sure Adobe Acrobat Reader DC is set as your Default pdf. In order to check this type in "default apps" on the search bar on your Task Bar and click on "Default apps":

 

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  • Scroll down and click on "Choose default apps by file type":

 

Machine generated alternative text: Choose default apps by file type Choose default apps by protocol Set defaults by app

 

  • Scroll down again until you see ".pdf" on your screen. If Adobe Acrobat Reader DC is not your default app

 

Machine generated alternative text: Choose default apps by file type .pdb PDB File pdf Adobe Acrobat Document Choose a default Adobe Acrobat Reader DC

Machine generated alternative text: Choose an app Adobe Acrobat DC Adobe Acrobat Reader DC Google Chrome Microsoft Edge Look for an app in the Microsoft Store

 

 

  1. Next right click on the Adobe Acrobat Reader DC icon on your desktop  and click on "Properties". If Adobe Acrobat Reader DC is not on your desktop search adobe in the taskbar, right click on Acrobat Reader DC and click on "Open file location" then right click on Acrobat Reader DC and click on "Properties:

 

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Machine generated alternative text: Windows Ad Create shortcut Windows Ease Delete Windows Pow Rename Windows Syst Access Acrobat Reader Adobe Acrobat DC Properties 3:53 PM

 

  • After clicking on "Properties" go to the Compatibility Tab and click on the "Change high DPI settings" button:

 

Machine generated alternative text: Acrobat Reader DC Properties Details Previous Versions Comp at'bility f this program working correctly on this version of Wirdows. try running the compatibility troubleshooter Run compatibility troubleshooter How do choose comoatibilty settinas manually? Compatibility mode Run this program in compatibility mode for Settings Reduced color mode (256) color Run n 640 x 480 screen resolution [3 Disable fullscreen optimzations Run this program as an administrator Register this program for restart Change high DPI settings Change settings for all users

 

  • Please make sure the below settings are correct in the High SPI scaling override. The checkbox needs to be checked and System will need to be chosen in the dropdown. If changes are made click on OK and then Apply

Machine generated alternative text: Acrobat Reader DC Properties Choose the high DPI settings for this program. Program DPI use this setting to fix scaling problems for this program instead of the one in Settings O.en Advanced scalina settnas A program might look blurry if the DPI for your main display changes after you sign in to Windows. Windows can try to fix this scaling problem for this program by using the DPI thats set for your main display when you open this program use the DPI thats set for my main display when signed in to Windows Learn more High DPI scaling override Override high DPI scaling behavior. Scaling performed by' S ystem

 

  1. For the final step you will need to enter Adobe Reader and click on Edit (top left) and Preferences (the bottom):

 

Machine generated alternative text: Adobe Acrobat Reader DC View Sign Window undo C Redo Cut copy Easte Delete Select All Deselect All Help Shift+CtrI+Z Ctrl + A Shift+Ctrl+A Copy File to Clipboard Edit Text & Images Redact Tezt and Images Take a Snapshot Check Spelling Look up Selected Word... Eind Advanced Search Protection Accessibility Manage Tools Preferences... Ctrl+F Shift+CtrI+F Ctrl+K

 

  • Make sure the top of the Page Display section matches the screenshot below:

 

 

 

  • Also, make sure the Security(Enhanced) category does NOT have the top two checkboxes checked. You want them to look like the screenshot below: 
    1. Boxes that need to be unchecked: 
      • Enable Protected Mode at startup 
      • Enable Enhanced Security 

 

 

 

The above changes will resolve the majority of issues related to Encompass freezing, shutting down, losing connection or any issues related to viewing or printing documents. If issues continue after making/confirming that the above settings are correct please reach out to support for further assistance.