Title:  Multi-Factor Authentication (MFA) Setup and Configure

 

Problem:  Multi-Factor Authentication (MFA) adds an extra layer of Security to your Homespire identity.  Please follow the steps below to set up MFA for your account.  You will either need to configure MFA via Microsoft Authenticator App (Step 6) or via SMS (Step 7).

 

Solution:

  1. Open Chrome
  2. Navigate to https://aka.ms/mfasetup
  3. Enter your information
    1. Email: username@homespiremortgage.com
    2. Password: Your O365/Hub Password



  4. Select Next once you have logged in
    1. Graphical user interface, application, Teams Description automatically generated

  5. Choose your MFA method.   Proceed to Step 6 for Microsoft Authenticator App.  Proceed to Step 7 for SMS.

  6. Follow steps below to set up MFA via Microsoft Authenticator App
    1. On your mobile phone, install and setup the Microsoft Authenticator App
      1. On your mobile device, go to: https://aka.ms/GetAuthenticator
      2. Download and install the App 
      3. Open the App and select I agree


      4. Select Scan a QR Code
        1. Allow App to access camera

    2. Go back to the Chrome window on the Computer and select Next
      1. Graphical user interface, text, application, Teams Description automatically generated

    3. Scan the QR Code on the Chrome window with your Mobile Device and then Next
      1. Graphical user interface, text, application, email Description automatically generated

    4. Select Allow Notifications on your Mobile Device if prompted after scanning QR Code
      1. Graphical user interface, text, application, chat or text message Description automatically generated

    5. Select Approve Sign-in on your Mobile Device
      1. Graphical user interface, application Description automatically generated

    6. Select Next once Notification is Approved
      1. Graphical user interface, text, application, email, Teams Description automatically generated

    7. Select Done on Success!
      1. Graphical user interface, text, application, email Description automatically generated

Notes: 


For Technician:

  • Password reset on Active Directory needs to be followed up with a Sync Powershell command on VM-AD-Connect for the password to be updated on O365/Azure
  • Access to the VM-AD-Connect is available to MFA-Support Group and SysAdmin
  • User cannot RESET or perform a FORGOTTEN PASSWORD if they have not registered another method of authentication.

 

Additional Support:

            Email: mfa-support@homespiremortgage.com

            Phone: 301.591.5122