Title: Open encrypted emails
Problem: You have received an Encrypted email from Homespire Mortgage and need to know how to open it.
Solution:
1. On the encrypted email from Homespire Mortgage, click on “Open secure message”. This will take you to our ‘Homespire Mortgage Portal’.
2. From the webpage select “Sign in with a One-time passcode”.
3. You will receive an email from Microsoft Office 365 Message Encryption. Open that message to retrieve your one-time passcode.
4. Copy and paste the passcode on to the webpage.
a. We recommend that you enable “This is a private computer. Keep me signed in for 12 hours”.
b. Select “Continue”.
Notes:
Additional Support:
Email: support@homespiremortgage.com
Phone: (301) 591-5122 or Ext 400